HumanoidUptime
Last evidence review · 04 Sep 2026
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HU-R007 / v1 / deployment audit

Unnamed Sanctuary GPR × Canadian Tire / Mark's

Manufacturer reported

An early commercial-site pilot with a bounded place and duration plus 110 manufacturer-reported retail tasks, but no public operating-hour, attempt or autonomy denominator.

Multi-task retail pilotMark's store, Langley, British Columbia, CanadaCompleted one-week pilotFirst published 2026-09-04Last modified 2026-09-04Evidence reviewed 2026-09-04
1 wkretail pilot
110tasks reported correct
1named store

Evidence verdict

Established. Claimed. Unknown.

EstablishedOperator or independent evidence

No operator-corroborated or independent finding in the reviewed sources.

ClaimedManufacturer or capability claim
Still unknownNo qualifying public value
  • Robot model and hardware configuration
  • Task attempts, retries and success-rate denominator
  • Autonomous, teleoperated and human-assisted shares
  • Runtime, downtime, interventions and recovery data

Audit conclusion

Sanctuary establishes that a general-purpose robot worked for one week at a Canadian Tire-owned Mark's store and says 110 retail-related tasks were completed correctly. The source does not identify the robot generation, distinguish unique task types from executions, publish failed attempts, or state whether the work was autonomous or teleoperated.

01 / Disclosure

The public reliability record

Runtime hours Not disclosed
Availability / uptime Not disclosed
Human interventions Not disclosed
MTBF Not disclosed
MTTR Not disclosed
Task output 110 tasks reported correct
Energy / charging Not disclosed
Autonomy mode Pilot mode not disclosed
Fleet size 1 robot described
Independently measured Operator corroborated Manufacturer reported Capability claim Not disclosed

02 / Claims audit

Claim by claim

Deployment scope Manufacturer reported

One-week pilot at a Canadian Tire-owned Mark's retail store in Langley

Sanctuary names the operator, banner, city and duration. Canadian Tire's own venture page confirms its investment relationship with Sanctuary but does not independently describe the pilot.

Sources: sanctuary-ctc-deployment-2023, ctc-sanctuary-portfolio
Task breadth Manufacturer reported

110 retail-related tasks completed correctly

Examples include picking and packing, cleaning, tagging, labelling and folding. The source does not clarify whether 110 means distinct task types, executions or another counting unit.

Sources: sanctuary-ctc-deployment-2023
Task success Manufacturer reported

Tasks described as completed correctly

No total attempt count, failed-task count, retry rule or success criterion is published, so a task-success rate cannot be calculated.

Sources: sanctuary-ctc-deployment-2023
Work setting Manufacturer reported

Front- and back-of-store activities in a real-life retail environment

This establishes a customer commercial facility rather than a laboratory. It does not establish continuous production use, paid output or operation during normal customer traffic.

Sources: sanctuary-ctc-deployment-2023
Autonomy Not disclosed

Not disclosed for the Mark's pilot

Sanctuary later explained that its robots can work autonomously while most videos in its Robots Doing Stuff series are teleoperated. That general disclosure does not determine the mode used in this pilot.

Sources: sanctuary-ctc-deployment-2023, sanctuary-teleoperation-2024
Robot identity Manufacturer reported

Unnamed Sanctuary general-purpose robot

The deployment release does not name a generation. Sanctuary says Phoenix was unveiled on 16 May 2023, after the January pilot, so HumanoidUptime does not retroactively label the tested system as Phoenix.

Sources: sanctuary-ctc-deployment-2023, sanctuary-phoenix-retrospective
Operator response Manufacturer reported

Canadian Tire executive describes operational-efficiency exploration and shifting people toward higher-value work

The quotation is attributed to a named Canadian Tire executive but appears in Sanctuary's release. No standalone Canadian Tire result or quantitative efficiency evidence was found in the reviewed source set.

Sources: sanctuary-ctc-deployment-2023, ctc-sanctuary-portfolio

03 / Timeline

What changed, and when

  1. Retail pilot conducted

    Sanctuary says a general-purpose robot spent one week at the Mark's store in Langley and attempted retail work.

    sanctuary-ctc-deployment-2023

  2. Sanctuary publishes deployment account

    The manufacturer reports the site, duration, task examples and 110 tasks completed correctly.

    sanctuary-ctc-deployment-2023

  3. Phoenix unveiled later

    Sanctuary's subsequent product chronology dates the public Phoenix unveiling after the retail pilot.

    sanctuary-phoenix-retrospective

  4. Sanctuary explains teleoperation practice

    A general methodology post confirms that teleoperation is widely used for demonstrations and training but does not identify the mode of the Mark's pilot.

    sanctuary-teleoperation-2024

  5. HumanoidUptime evidence audit

    Record opened with the pilot facts preserved separately from unknown autonomy, reliability and success-rate denominators.

    sanctuary-ctc-deployment-2023, ctc-sanctuary-portfolio, sanctuary-teleoperation-2024, sanctuary-phoenix-retrospective

04 / Source ledger

Review the evidence

  1. sanctuary-ctc-deployment-2023Manufacturer statement

    Sanctuary AI Deploys First Humanoid General-Purpose Robot Commercially ↗

    Sanctuary AI · Published 2023-03-07 · Accessed 2026-09-04

  2. ctc-sanctuary-portfolioOperator investment relationship

    Roller Labs Ventures portfolio: Sanctuary ↗

    Canadian Tire Corporation · Published date not stated · Accessed 2026-09-04

  3. sanctuary-teleoperation-2024Manufacturer methodology

    AI Robotics and the Case for Teleoperation ↗

    Sanctuary AI · Published 2024-01-24 · Accessed 2026-09-04

  4. sanctuary-phoenix-retrospectiveManufacturer product chronology

    A Retrospective Look: Phoenix and Carbon Unveiling ↗

    Sanctuary AI · Published 2023-08-10 · Accessed 2026-09-04

Last editorial review2026-09-04

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